Thursday 30 September 2010

Too Low Key?

The most observant amongst you may have noticed a major but low key change to our website over the past week... we have finally gone 'e-commerce'.  You can now order online using a 'shopping basket' and if you wish you can also pay online using a secure payment method. Our main reason for taking this step was (believe it or not!)... you!  We believe that customers find it easier to 'add to basket' when on the website rather than to type up an email order. Plus orders can be paid for by card at any time of day or night rather than having to wait until shop opening hours to give us card details.
What we also need to emphasize is that we have not suddenly become a big impersonal organisation. We are not your typical e-commerce driven site - we will not start demanding payment upfront.  You can make your order via the site and we will contact you before despatch to confirm availability and prices.  Your order will then be despatched with an invoice in the usual way.  On receipt of the order you can choose to pay however and whenever you like... by cheque, by phoning us with card details (we always love to speak to you!), or, if you happen to be a night owl you can click the 'make a payment' link on the site (on the bottom left of every page) and enter your card details to pay securely online.
We are hoping that this will make life easier for you... customer satisfaction is, as always, our top priority!

No comments: